Requesting corrections or clarification
To request a correction or clarification on a billing item, please contact the department that placed the charge as soon as you receive your statement. For example, if you feel that you have been charged incorrectly for your on-campus housing, contact University Housing and Residential Life. One Stop Student Services counselors cannot alter or change charges that have been placed on your account by another department. You may contact One Stop if you need assistance determining what department is responsible for a charge to your student account.