Questions & answers about billing

Who should I call if I find a mistake on my statement?

You must report a dispute or discrepancy on your bill to One Stop Student Services at 612-624-1111 immediately. See Tuition and fees for rate information. A One Stop counselor may refer you to the department that placed the fee to resolve the dispute. You must pay all other charges on your bill by the due date.

I haven’t received my billing statement. What should I do?

All currently enrolled students will receive their bills electronically. An e-mail notification that your student account bill is ready to be viewed will be sent to your U of M assigned e-mail account
approximately two weeks after the semester begins and monthly thereafter. If you do not receive your electronic bill bill notification, please contact One Stop Student Services at helpingu@umn.edu or (612)624-1111.

Non-currently enrolled students, Senior Citizen Education Program students, and students with an approved exemption from electronic billing will receive paper bills. Paper billing statements are mailed to your addresses identified in this order:

The billing address is for paper bill mailing only.
If no billing address is identified, the paper bill is sent to the mailing address. (The University uses this most often.)
If no mailing address is identified, the paper bill is sent to the home (permanent) address.

You are responsible for reporting address changes or corrections to the University. Enter your new address information online by clicking here. Allow approximately one week from the billing date for your paper billing statements to reach you by mail. Due dates will not be extended because of lost or delayed mail. For this reason we urge you to check your account online regularly.

Do I have to pay the whole bill in one payment?

You may pay by installments during fall and spring semesters unless your financial aid pays your bill in full. A $35 per semester installment/re-billing fee is charged to your account for paying by the installment plan. Your first installment payment must be received by the due date in order to be eligible for the installment payment plan. Some charges are not eligible for the installment plan. See “When, where, and how to pay” for the billing dates and due dates and “Installment payment plan” for detailed information on paying in installments. The installment payment plan is not available during the summer. Non-degree students are not eligible for the installment payment plan.

What can I do if I can’t pay my bill by the due date?

If you do not pay a bill on time, you may be assessed additional charges, such as late payment fees and installment/re-billing fees, but your classes will not be canceled. Non-degree students who do not pay in full by their billing due date will have their classes canceled. If you were in collection and on a specific payment plan, your classes may be canceled if you do not pay based on the schedule of your payment plan—contact Student Financial Collections at 20 Fraser Hall immediately if this occurs. However, a financial hold will be added to your student account which will prohibit you from registering for classes and getting transcripts or diplomas. You may make partial payments at any time. See “When, how, and where to pay” for directions on where and how to make payments. If you still owe at the end of the term, contact Student Financial Collections at 20 Fraser Hall about setting up a payment plan.

How do I clear a financial hold on my student account?

If you need a hold released so you can register or get transcripts, pay the entire minimum payment due on the most recent billing statement. Student Financial Collections reserves the right to cancel your registration if your check is not honored by your financial institution. If you pay in person at the Bursar Office, ask the cashier to process your hold release on-line so you can register immediately.

May I pay with a credit card?

Yes, but only as an online service of UM Pay. The University will not accept credit card payments through the mail, in person, or over the phone. You or your authorized payer may make student account payments with a MasterCard, DISCOVER, or American Express credit card (VISA is not a participant). You will be required to pay a separate, non-refundable service charge of 2.75 percent based on the amount paid each time you make a credit card payment. The non-refundable service charge, assessed by our vendor, infiNET, will appear as a separate line item on your (or the payer's) credit card statement. Further information is available at UM Pay.

I am being billed as a non-resident of Minnesota, but I think I should have reciprocity. What should I do?

The Residency Office in 240 Williamson Hall, 612-625-6330, or One Stop Student Services in 130 Coffey Hall, 612-624-3731, will answer questions about residency and reciprocity.

I have an assistantship (or fellowship) to pay part of my bill. How is this credited to my account?

If your student account does not show a credit for the assistantship or fellowship, contact the department that has awarded it to find out if your appointment has been entered into the University's Human Resources system. After the Graduate Assistant Benefit process is run each day, a credit will be applied to your account. Some appointments require that you work a certain number of hours before being credited. In these cases you must pay the bill and be reimbursed later. Contact the Graduate Assistant Employment Office at 612-624-7070 (170 Donhowe, 15th Avenue SE., Minneapolis) for more information.

My company/government/other agency will pay all or part of my bill; what should I do?

If the agency gives you a letter authorizing the University to bill it directly, take the letter to the One Stop Student Services Center, 200 Fraser Hall, or mail it to: Third Party Billing, B12 Fraser Hall, 106 Pleasant St. S.E., Minneapolis, MN 55455. The letter must specify for whom the agency will pay, which charges it will pay, which terms it will pay, and where the bill should be sent. If the agency needs to see a grade or transcript before paying tuition, you must pay the original bill and have the agency reimburse you.

My parent/spouse/agency handles my bills; how can they get information about my account?

You must sign a Student Information Release Authorization form to allow third parties (including your spouse, parents, and other agencies) access to your account information, in accordance with the Regent’s policy and federal law. Information about you generally may not be released to a third party without your permission. A Student Information Release Authorization only allows release of information over the phone, in person, or via e-mail or written correspondence. It does not give access to online web information such as web registration, view your student account, Check Your Financial Aid Status or online electronic billing and payment. Students can sign up authorized payers (such as parents) to view and pay their tuition online through UM Pay, the University of Minnesota's electronic billing and payment system. Separate arrangements must be made with other offices for other information to be released.

Do I have to buy hospitalization insurance?

Please enter proof of other hospitalization coverage when you register to exempt yourself from University coverage. If you don’t have your policy information at the time you register and are assessed, you may cancel it through the first week of the term by providing proof of insurance. For more information, call 612-624-0627 or see Tuition and fees for more details. To update your information now, click here.

Do I have to pay the student services fee?

All students registered for 6 or more credits must pay the student services fee in addition to tuition. Courses that carry no degree credit (Comp 0011, GC 0623, 0643, 0711, 0712, 0713, 0721, and 0731, and all courses in which you enroll as an auditor) count in the determination of the credit total for the student services fee on a one class hour = one credit basis. Non-degree seeking students and Post Secondary Enrollment Options (PSEO) students do not need to pay the student services fee. In addition, credits for off-campus or Independent and Distance Learning courses are excluded from the total credit count. Students meeting the exemption criteria may elect to pay the fee if they want to use or support the services covered by the fee. See Tuition and fees for more information about student services fees.

How do I cancel my classes?

See Enrollment and course information or contact One Stop Student Services for cancellation information. You must cancel in person at a One Stop Student Services Center or by using the online registration system. You may also fax your cancellation to 612-626-0008 or mail it to: One Stop Student Services Center, 200 Fraser Hall, 106 Pleasant St. S. E., Minneapolis, MN 55455-0422. Not attending classes does NOT cancel your registration. The date you officially cancel determines how much, if any, you must pay.

How do I get a refund?

You are eligible for a credit balance refund check only if you have an eligible credit balance on your student account. The refund (if any) will be mailed to you or you can sign up for the direct deposit option by going to Direct Deposit Online, or go to Forms Online and download a Direct Deposit Authorization for Student Accounts form or contact One Stop Student Services for more information. If you cancel or receive a credit for some reason and you still owe for other charges, that credit is used to reduce your account balance. If you cancel courses and you previously received a refund check, you may be required to repay this refund.

Credit balance checks are processed and mailed or direct deposited approximately three times per week. You can also request that a check be mailed to you by calling 612-624-1111.

Can billing charges be waived?

You may appeal a charge if you think your special circumstances warrant a waiver. Supporting documentation may be required. Call 612-624-1111 for information.

Where do I get a duplicate account statement or receipt?

Using UM Pay, the University of Minnesota's electronic billing and payment system, you can view and print copies of current and prior monthly billing statements.

You may also print copies of your student account information from the Web (See How to view your student account). View your student account online shows up-to-date current balances and financial transaction information. Both UM Pay and View your student account show payments made in case you need to show a receipt of payment to a third party.

How do I know if I have a hold on my record and how do I clear it?

Access your record via the Web or call One Stop Student Services at 612-624-1111 to determine which offices have placed holds on your record. Contact the office that placed the hold for instructions on how to clear it.

How can I find out my grades?

Grades and unofficial transcripts are available on the Web. You can also pick up an official copy of your transcript at any One Stop Student Services Center.

Where do I have a Loan Deferment form certified?

At any One Stop Student Services Center at the following locations: 200 Fraser Hall (Minneapolis East Bank campus), 130 Skyway (Minneapolis West Bank campus), or 130 Coffey Hall (St. Paul campus).

What can I do if I think my payment as been returned to the University?

If your bank returns any check or e-check written to the University, call One Stop Student Services at 612-624-1111. Your University account will be charged $20 for each returned item.

How do I change my address with the University?

You can change your address online or submit a Notice of Address Change form available for download at Forms Online, or at any One Stop Student Services Center (locations in 200 Fraser Hall, East Bank campus; 130 Skyway, West Bank campus, and 130 Coffey Hall, St. Paul campus). Always verify that the address on your registration documents is correct. Changing your address through the U.S. Post Office will not change your University address.

Remember: Paper bills, checks, and other official University mail will be mailed to the address on file. Wrong addresses can cause you costly delays. Also note, if you have student loans, you must call Student Financial Collections at 612-625-8007 with your address change information or Fax a complete Notice of Address Change form to 612-624-2873. They will update your student loan file with the new address.