Common User Issues and Problems:
1) I am receiving errors that I cannot resolve
in the system. Maybe I'm not using the correct browser version?
UM Pay has minimum browser requirements in order to work properly.
The UM Pay system requires the use of Microsoft Internet Explorer 5.0
or higher, Netscape Navigator 6.0 or higher, or Mozilla Firefox that
support JavaScript, Cascading Style Sheets (CSS), Cookies, and
Secure Socket Layer (SSL
If you are experiencing problems with the system and do not have the
minimum required browser version, please upgrade to a supported
browser and attempt your transaction again before calling One Stop
Student Services.
Contact
information for your University of MN campus
2) My student gave me a login name and password and it does not
work.
First, students should NOT give ANYONE, including their parents, their
U of MN Internet login (X.500) ID and password. To grant authorized payer
access, students need to go into UM Pay and set up his/her parent(s) or
other individual(s) as authorized payers in the system by creating a separate
login name and password and then provide that information to their parent.
The login name created for the parent should not be the student's internet
ID.
If you cannot remember your login name or password, you must contact
your student. Your student can reset your password in UM Pay. The University
staff do not have access to this information nor can they reset your password.
3) I paid my student's bill but cannot see the payment on the
Payment History page in UM Pay.
Authorized payers may only view the payments they made while logged
in as the authorized payer. If a parent logged in as the student to make
the payment, he/she will not see that payment later when logged in as
an authorized payer. The student can see all payments made on his/her
behalf.
4) I am on the View Accounts page, but there is no bill there.
If the student does not have an electronic bill on UM Pay, you (student
or authorized payer) will receive a page displaying the following message:
"If you are viewing this page, you do not have a e-bill in the UM
Pay system. If you have a balance on your account, an e-bill will be generated
on the next bill date. Billing dates are available on the One Stop website."
If you want to check the current balance on the student's account, the
student will need to log into the View Your Student Account on the One Stop
website. Billing statements only reflect the balance of the account as
of the statement date listed on the bill.
(Note: Parents do not have access to View Your Student Account on the One
Stop website. This information is protected under the federal privacy
regulations.)
If you are still experiencing problems with UM Pay, please review
the following items before contacting our office. Please have
the answers to these questions before you contact us so we can assist
you in most timely manner:
Contact information
for your University of MN campus
1) What is your browser version?
2) What EXACT page (and/or link) are you experiencing the error/issue
on in the website?
3) What were you trying to do on the page? EXACTLY what error
did you receive? It is helpful to retain the error message text
to provide to the Counselor assisting you.
4) What EXACTLY did you enter on the page where you received
the error/issue?
Contact information
for your University of MN campus
