New One Stop online comment card
A new One Stop comment card is now available on the
One Stop home page. Simply click the
megaphone icon on the bottom left-hand corner of the page.You can also
complete a paper comment card at any of the One Stop Student Service
center locations.
One Stop encourages all students, faculty, and staff to provide
comments and suggestions regarding phone, e-mail, Web, and in person
services. Your opinion makes a valuable contribution to One Stop's
ongoing efforts to improve service to the University community.
AAN and CSAA invited to the January RAC meeting
The Academic Advising Network (AAN) and the Collegiate Student Affairs
Administrators (CSAA) are invited to the January Registrar's Advisory
Committee (RAC) meeting. RAC meetings provide attendees with the
opportunity to learn about the latest changes in policies, projects,
reports from Information Management Systems (IMS), and more. Come
equipped with your questions for staff from the Office of Student
Finance (OSF), One Stop Student Services, Office of the Registrar (OTR)
and from your college colleagues
The January RAC meeting Monday, January 8, from 9:00 a.m. until noon in
130 Murphy
Hall. If you have any questions about RAC, or would like to submit an
agenda item, contact Ingrid Nuttall at
ingridn@umn.edu.
Fall 2006 student service results are in
The second annual One Stop Student Services survey was complete in
September. Students who contacted One Stop by phone, e-mail, or in
person during the first two weeks of September were randomly selected
and asked to complete an online survey. In total, 3,288 e-mail
invitations were sent with a 34 percent completion rate.
Ninety-eight percent of students surveyed indicated they received
satisfactory or better service and were treated in a courteous and
professional manner. This is a 2 percent increase from last year's
survey; also, 95 percent of students felt they received a response to
their needs in an timely manner, more than a 3 percent increase.
"Thanks for the great, fast, and courteous services," is just one of
the many comments received from students who worked with a One Stop
counselor.
Suggestions and comments can be submitted to the
online comment card. Thank you from
everyone at One Stop Student Services
Academic Support Resources: limited service on December 20
On Wednesday, December 20, beginning at 2:00 p.m., there will be
limited services for all Academic Support Resources (ASR) units: The
Office of the Registrar, Office of Student Finance, One Stop Student
Services, and the Office of Classroom Management. The One Stop Student
Service center located in Fraser Hall will have limited service from
2:00-4:00 p.m. and will close at 4:00 p.m. The St. Paul and West Bank
One Stop centers will close at 1:30 p.m. ASR units will be
participating in a staff function.
